FAQ

Frequently Asked Questions

Got more questions? Please contact me

  • What is Terra Rhapsody? Terra Rhapsody is a small Uk-based business specialising in 1:12 scale miniatures, dioramas, jewellery and customised gifts. The name originates from Terra, the Latin word for earth and Rhapsody, as in song.
  • What are your miniatures made from? Each design has been created eco-consciously, maximising use of natural, preloved, reclaimed and repurposed materials. This ranges from foam and coffee sticks to glass vessels and dollshouse furniture. This is to help reduce waste, reduce reliance on new products and increase environmental awareness.
  • Where do you ship to? We ship worldwide from the United Kingdom. Free UK shipping is included in the prices shown, with additional charges for international shipping.
  • Where are you based? We are based in the city of Wrexham in North Wales, United Kingdom.
  • Does it take a long time to make miniatures? Yes. Each item is crafted with detail and care so it can take many hours. Take a look at my designs page for an idea of how long some of my previous pieces have taken.
  • Do you hide easter eggs in your miniatures? Yes. Many of my miniatures have secret compartments, drawers and books hiding more details that are not immediately available to see. This means the designs are interactive and continue to surprise for years to come. Not everything is quite as it seems on first glance.
  • Do you accept commissions? Yes, please get in touch if you'd like to discuss a commission. If you don't want to get in contact via the website, you can send an email or DM on social media.
  • Why are your prices so high? Each design is individually made by hand, with many crafted from scratch over a long period of time. This means that time is usually the primary expense in the price of any item. As a UK-based business, the minimum living wage will dictate the minimum hourly rate, multiplied by the number of hours the design has taken to make. Additional to labour costs are materials and resources used to create the design, and costs associated with shipping. 
  • Why do you only plant one tree for every 30 orders you receive? Terra Rhapsody is a very small business and the average order size is relatively small, so identifying an average cost per item to plant the tree needs to be realistic. Each tree planted is done so by dedicating a tree via the National Forest website, which costs £15.00. This equates to a £0.50 donation to the nationalforest.org per order received. This figure is reviewed annually.
  • How do you do anything with those nails? I can't do anything without them. They are like having tweezers attached to your fingers when working with miniatures.

Frequent questions sent to our info@ email address:

  • Is this email address active? Yes, it is, but we don't have time to respond to people asking if the email address is active.
  • Am I speaking to the owner of the shop? Yes, but we don't have time to respond to such a question. If you have an enquiry, send us that enquiry by email without asking precursor questions first.
  • Do you ship to the United States? At this time, Terra Rhapsody is unable to ship products to the USA. This is due to Trump tariffs, and would increase prices shown on the website by approximately 20% so is not currently a viable option.
  • How long does shipping take? Shipping to the UK will take a matter of days. Products are packed and sent using Royal Mail services, including first class, second class, special delivery and 24 hour tracked services depending on the item purchased. Products sent to internationally may take up to approximately 30 days to arrive.
  • Are you interested in our services? The likely answer is 'no'. If you're sending an email to tell us how terrible the website is and that it has lots of problems, but that you can solve them all for a fee, we aren't interested. Emails sent unsolicited and asking for our business are ignored and will not receive a response.