Policies

---My Environmental Policy---
The environment is high on my list of priorities, so is naturally at the top of my policies too. Terra Rhapsody approaches the environment in a conscious manner. I am aim to reduce, re-use and recycle in all aspects of the business (and life!) from offcuts of paper being used for notepaper, turning lights and equipment off when not in use to including recycled, upcycled and vintage materials in my designs.
Terra Rhapsody minimises the use of single-use plastics, but some plastic is unavoidable in packing materials (e.g. bubblewrap, labels, tape) as no comparable eco alternatives have been found to replace them. However, bubblewrap and plastic bags used for packaging have been reclaimed from packaging in which my materials arrived, so it is clean and safe to reuse. This minimises any additional plastic being added into the system. Terra Rhapsody cares about quality too, preferring a superior quality where it is needed most. I do not wish for substandard packaging materials to adversely affect my products while travelling to their destinations.
Some of us try our best to be eco and take as little from the earth as we can, but it is hard to do it in a sometimes wasteful society with single-use plastics. But what if you gave something back? Terra Rhapsody promises to plant a tree for every 30 orders received, so when you buy from Terra Rhapsody, you are helping give back to the planet when it needs it the most. Once 30 orders have been received, a dedicated tree will be purchased within the national forest (nationalforest.org) and a certificate shared on my social media accounts. I usually dedicate oak trees, as they are meant to be the most effective at removing carbon dioxide from the atmosphere.

Other things Terra Rhapsody does to help the environment:
- Use of recycled materials in my jewellery miniatures and gifts
- Use of natural materials in my jewellery, minatures and gifts
- Use of recycled plastic packaging such as plastic bags and bubblewrap
- Use of renewable fuels at the Terra Rhapsody HQ
- Walking instead of taking the car
- Making paper offcuts into notebooks
- Turning off lights and equipment that are not in use
- Recycling business waste responsibly
- Preference to purchasing items with zero or minimal packaging
- Buying materials locally/from UK where possible
- Buying in bulk to reduce packaging and journeys

--- My Good Business Policy ---
I pride myself on excellent customer service and quality, gained over a number of years experience in different industries.

My objectives, besides creating miniatures and jewellery that I love, are:
- Treat all customers and potential customers with respect and patience
- Complete all orders as quickly as possible, while not sacrificing quality
- Ensure each product is made to the highest possible quality, checking each piece before it is sent to a customer
- Treat all customers equally and fairly, ensuring that all customers will be given the same service and the same deals/rates as others
- Ensure orders are completed to the specifications of the customer, and where any orders cannot be made to specification, the customer is immediately notified
- Replacing or refunding items that have not been received damaged or have fallen below the expected standard
- Treating all information with confidentiality
- Being proud to support LGBTQ+ and stand against racism, sexism and discrimination

---Privacy Policies---

---Information I Collect---

To fulfil your order, you must provide me with certain information (which you authorised Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

---Why I Need Your Information and How I Use It---

I rely on a number of legal bases to collect, use, and share your information, including:
- As required to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as :
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Shopify Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Shopify Policies and Terms of Use.

---Information Sharing and Disclosure---

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Shopify and this website. I share information with Shopify as necessary to provide you my services and comply with my obligations under the Shipofy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

---Data Retention---

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for at least 5 years, as customer transactions are required as part of my tax return as required by HM Revenue and Customs (UK).

---Transfers of Personal Information Outside the EU---

Your data is not transferred outside of the EU

---Your Rights---

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request.
- Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

---How to Contact Me---

For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me via this website, via my other selling platforms or direct by email: info@terrarhapsody.co.uk